In a rare but uplifting support success story, a Steam user has recovered their hacked account after almost three years, thanks to a recent intervention by Steam Support. The Reddit user, known as Zayn1738, shared how their long-lost account—compromised back in 2023—was finally returned to them this May after a renewed plea on the platform’s forums.
Account Recovery After Three Years of Silence
Zayn1738 explained that their Steam account was hijacked in 2023 after a few months of inactivity, despite having spent over $100 on games. At the time, they submitted a support request but never received a response. Discouraged, they assumed the account was gone for good.
However, in May 2025, a spontaneous decision to comment on a Steam forum post about account recovery changed everything. A Steam Support team member quickly responded, verifying the situation and initiating the recovery process. Within days, Zayn1738 received a message confirming the account’s password had been reset and new login credentials had been sent to their email.
Community Reacts to Steam’s Response
The post quickly gained traction on Reddit, amassing over 9,000 upvotes. Many users chimed in with similar positive stories of Steam support successfully resolving account hacks or recovering stolen libraries. One user recalled Steam identifying and neutralizing a hacker who had taken over their profile. Others noted that the support team is usually fast and reliable, even though some cases fall through the cracks.
“I had my account stolen and Steam got it back in under a week. Genuinely impressive,” one commenter said.
Steam’s Reputation for User-Centric Support
This isn’t the first time Steam has gained praise for its user support. In a separate instance, a player who hadn’t received an update about their broken Steam Deck was gifted a free game of their choice as compensation. While such generosity isn’t standard, it has contributed to the perception of Steam as a consumer-friendly platform.
Steam has also made moves to protect users from potential threats. In April 2025, Valve denied reports of a large-scale data breach and reassured users that all accounts remained secure. The platform has taken a firm stance on account safety, responding to concerns with transparency and timely updates.
Steam’s Continued Growth and Community Focus
Steam remains the leading PC gaming platform, recently hitting 40 million concurrent users—a milestone that cements its position ahead of rivals like the Epic Games Store and GOG. Valve’s commitment to listening to player feedback, enforcing fair practices (like banning forced in-game ads), and delivering responsive support has kept its massive user base engaged and loyal.
While not every user receives the ideal experience, cases like Zayn1738’s show that persistence can pay off, and Steam Support does take action—even years after an incident. For anyone with lingering support issues, this story serves as a reminder that reaching out again may still lead to resolution.
